Shipping & returns
Shipping Policy
Last Updated: 18 April 2026
Thank you for shopping with us! Below is everything you need to know about how we ship our products, from the moment you place your order until it arrives at your doorstep.
1. Order Processing
| Step | Timeframe |
| Order Received | Within 24 hours of checkout (excluding weekends & holidays) |
| Payment Verified | 0-2 business days (depending on payment method) |
| Item Packed & Shipped | 4-5 business days after payment confirmation |
If your order is placed close to a holiday or weekend, processing may take an extra day.
2. Shipping Methods
We ship all orders via the following carriers - UPS, USPS or FedEx. We generally ship orders using ground shipping.
3. Shipping Rates & Free-Shipping Threshold
| Destination | Flat Rate | Free-Shipping Minimum |
| United States (Domestic) | $9.99 per order | Orders ≥ $80.00 |
4. Estimated Delivery Times
| Region | Carrier | Typical Transit Time |
| United States (Domestic) | UPS/USPS/FedEx | 3-7 business days |
Delivery times are estimates only and can vary due to weather, customs processing, or carrier delays.
5. Order Tracking
Once your order ships, your order will have a carrier and tracking number associated with it. You can log into your account on our site and view the tracking number via "Order History".
6. Lost, Stolen, or Damaged Packages
If you believe your package is lost, stolen, or damaged:
- Check Tracking: Verify the status on the carrier's site.
- Contact Carrier: Reach out to UPS/USPS/FedEx with your tracking number.
- File a Claim: If the carrier confirms loss/damage, file an insurance claim (we're not liable for items lost after delivery).
If you still have not received your package after 30 days, email us at support@visualimpressions.shop and we'll investigate.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Return & Refund Policy
1. Eligibility for Returns
| Product Type | Eligible for Return? | Conditions |
| Custom / Made-to-Order | ❌ Not returnable | Custom items are made specifically for you and cannot be resold. Exception apply only if the item is defective, damaged during shipping, or not as described (e.g., wrong size/color). |
| Ready-Made Stock | ✅ Returnable | Items must be unused, unworn & unwashed. |
2. Return Window
- Stock Designs - Returns accepted within 30 calendar days from delivery date.
- Custom items - If a return is requested due to defect or mistake, we'll arrange an exchange or refund within 7 business days of receiving the item.
3. How to Initiate a Return
Go to My Account > Orders > Return Item(s). Complete the form and submit the return request. Once return is accepted, you will receive instructions on how to proceed.
4. Shipping Costs
For accepted returns we will email you a return shipping label.
5. Refunds & Exchanges
| Scenario | Resolution |
| Defective/Wrong Item (Custom or Stock) | Full refund or exchange for correct item. |
| Return of Stock Design Items | Full refund to original payment method within 10-14 business days after receipt and inspection. |
6. Restocking / Inspection Fees
We do not charge a restocking fee on any returned ready-made item that meets our condition criteria.
If an item is received damaged or altered, we reserve the right to refuse the return.
7. Custom made items - What if it's not right?
Because custom items are tailored specifically for you, we will exchange items at no cost to you for the following issues:
- Wrong size/fit
- Color/print mismatch
- Fabric defect
8. Contact Us
If you have any questions about our policy or need assistance, please reach out to contact@visualimpressions.shop.